your feedback Room Number* Check-in Date* Check-Out Date* help us to improve Rate your experience with us: (1) Poor (2) Fair (3) Good (4) Very Good (5) Excellent How did we make you feel during your stay? Yes No Did we make you feel welcome? YesNo Did we make you feel comfortable? YesNo Did we make you feel secure? YesNo Did we make you feel respected? YesNo How was your overall experience? 1 2 3 4 5 Overall experience 12345 Overall appearance of hotel staff 12345 Overall atmosphere of lobby and public spaces 12345 Overall cleanliness of lobby and public spaces 12345 Overall effectiveness of signage 12345 Overall value for price 12345 Overall environmental friendliness 12345 Your arrival Overall check-In experience 12345 Friendliness & helpfulness of front desk agent 12345 Front desk agent anticipation of my needs 12345 Front desk agent addressing me by name 12345 Timeliness of check-in process at front desk 12345 Buffet Breakfast Overall dining experience 12345 Quality / taste of food 12345 Quality / taste of beverage 12345 Quality of service 12345 Timeliness of service 12345 Is there anything that you would suggest to improve our service? Housekeeping Overall housekeeping service 12345 Friendliness of housekeeping staff 12345 Room cleanliness on arrival 12345 Bathroom cleanliness on arrival 12345 Timeliness of daily service 12345 Daily service cleanliness 12345 Room Product Overall condition of room and bathroom 12345 Comfort of bed and furniture 12345 Quality of linens and pillows 12345 Proper functioning of room (lights, TV, etc.) 12345 Temperature 12345 Quality of television and entertainment 12345 Quality of amenities in bathroom 12345 Proper functioning bathroom (lights, plumbing, etc.) 12345 Your departure Overall check-out experience 12345 Accuracy of bill at check-out 12345 Friendliness & helpfulness of front desk agent 12345 Timeliness of check-out process at front desk 12345 Our appreciation of your stay and farewell to you 12345 Luggage handling 12345 General comments
